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Everyone

NORTH STAR

Android10

Kids Doctor is an online medical treatment service for children who are unwell and their mothers and fathers. [Online consultation] allows you to consult a doctor on your smartphone from the comfort of your home, [Chat health consultation] allows you to consult a nurse about your child's health via chat, and teaches you how to take care of your child's health at home [Home care book] ] is available in the app. Please use it as a talisman for mom and dad's child-rearing.

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■Please rely on me at times like these

・When your child becomes unwell during holidays such as nights, weekends, year-end and New Year holidays, and Obon, when hospitals, pediatricians, and family doctors are closed.
・When your child suddenly becomes unwell and you want to take him to the hospital, but it is difficult to adjust your work or family schedule right away.
・When it is difficult or difficult to bring your sibling to the hospital or pediatrician.
・When it is difficult to go to a hospital or pediatrician due to bad weather or lack of transportation.
・When mom and dad are also feeling unwell or are about to become unwell.
・When you are concerned about the spread of infectious diseases and want to avoid places where people gather.
・When you want to prepare a permit for kindergarten, nursery school, or elementary school.
・When your child shows symptoms for the first time, or when you do not know what to do if your child is not feeling well.

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■What you can do with Kids Doctor and its features

□What you can do with online medical treatment/Features
・You can consult a doctor at any time, including during the day, at night, and on holidays.
・You can receive medical attention from a doctor anywhere, such as your child's bedroom, your living room, or your hotel while traveling. (*1)
・Doctors and nurses who understand children and child-rearing circumstances will listen to your story and provide individual support to each child.
・Use video calls to ask about the child's situation through conversation and observe the child's situation through video.
・Health insurance and children's medical expenses subsidy are applicable. There are no costs other than the consultation fee. (*2)
・We can issue a permit to attend the school using the specified format. Unless otherwise specified, it will be issued in Kids Doctor format.
・If the doctor deems it necessary, a prescription can be issued.
・Prescriptions will be faxed to the corresponding pharmacy of your choice (*3). Once your prescription arrives at the pharmacy, you can pick up your medication.
・Available to people aged 5 months to 69 years. It can be used by both children and adults.
*1: Please use indoors where privacy can be ensured and in an environment with good signal strength.
*2: If you have a prescription for medication, the cost of the medication and transportation to the pharmacy will be charged separately.
*3: Please check within the app for detailed compatible pharmacies.

□What you can do with chat health consultation/Features
・A nurse who understands children and child-rearing circumstances will listen to your story and provide individual support to each child.
・If you need to see a doctor, we may direct you to online medical treatment.
- Chat history remains, so you can review it later.
・Consultations are free (limited number of times).

(What you can do with the Home Care Book/Features)
- Based on the symptoms and disease name, you can check what to do at home and the recommended time to visit the hospital.
・You can share via SMS or message app. You can use it to look back at it later or check it out with your family.
・Browsing is free.

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■Reception/consultation hours

(Online medical treatment)
□Monday to Friday
・Reception: 5:00-15:45 / 16:00-23:45
・Consultation: 6:00-16:00 / 18:00-24:00
□Saturday
・Reception: 8:00-23:45
・Consultation: 10:00-24:00
□Sundays/Holidays
・Reception: 6:00-23:45
・Consultation: 8:00-24:00

(Chat health consultation)
□Weekdays: 18:00-23:00
*Times may change. Please check from the app home screen.

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■Clinical subjects
The medical departments for online medical treatment are as follows.
□Internal medicine/pediatrics
Fever / cough / nasal discharge / nausea / vomiting / headache / abdominal pain / diarrhea / bedwetting, etc.
□Surgery
Injuries / sprains / bruises / abrasions / nosebleeds, etc.
□Dermatology
Hives / rash / itching / blisters / eczema / rash etc.

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■Available area

□Online medical treatment
・Available from anywhere in the country
*Please use indoors where privacy can be ensured and in an environment with good signal strength.
□Chat health consultation
・Available from anywhere in the country

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■About doctors and staff
Online consultations are provided by active doctors working at affiliated medical institutions. We have a medical license and certificate of completion of medical training, and there are no initial trainees. The nurse will be a registered nurse who holds a registered nursing license.
Doctors and nurses who are close to your child care will be there to assist you, so please use our service with confidence.

□Affiliated medical institutions
・Yokohama Internal Medicine/Home Clinic
・Nishiharu Internal Medicine/Home Clinic
・Kawaguchi Mieruka Clinic
・Kurata Clinic
・LS Clinic Tokyo
・Kaneko Pediatric Clinic
・Andokodomo Clinic Aeon Mall Tamadaira no Mori

□Consulting doctor

・Kensuke Murata
He is a pediatric specialist certified by the Japanese Society of Pediatrics and an emergency department specialist certified by the Japanese Society of Emergency Medicine. Graduated from Saitama Medical University School of Medicine in 2009. After initial training at Juntendo University Urayasu Hospital, he joined the hospital's emergency department. After studying abroad and being seconded to Japan and other countries, he currently works as an assistant professor at the Children's Emergency Center in the emergency department of the same hospital. Specializes in pediatric emergency, pediatric intensive care, and infectious diseases. Father of two children.

・Yoka Tokoro
He is a pediatric specialist certified by the Japanese Society of Pediatrics and an allergist certified by the Japanese Society of Allergy. After graduating in 2011, received initial training at a university hospital in Tokyo. After that, he joined the department of pediatrics at the same university hospital and worked at an affiliated hospital. We provide a wide range of medical treatment from inpatients to outpatients. Currently a mother of two children. Utilizing my own experience in raising children, I strive to provide medical care that addresses the concerns of families.

・Yuichiro Miyake
He is a certified surgical specialist by the Japanese Society of Surgery and a pediatric surgical specialist certified by the Japanese Society of Pediatric Surgery. After completing his initial training, he joined the Department of Pediatric Surgery and Pediatric Genitourinary Surgery at Juntendo University. Training at university hospitals and children's hospitals. He is also engaged in research on fetal treatment for diaphragmatic hernia in Canada. Specializes in pediatric surgical diseases. Father of two children.

・Takashi Kurokawa
He is a surgical specialist certified by the Japanese Surgical Society and an emergency department specialist certified by the Japanese Society of Emergency Medicine. Graduated from Kobe University School of Medicine in 2001. Completed initial training at Nishi-Kobe Medical Center. After working in tertiary emergency at the Hyogo Disaster Medical Center, he started working at a Japanese clinic in Singapore in 2018. She completed general medicine training at the National University of Singapore's General Medicine Postgraduate Education Course and is currently engaged in primary care for children and adults.

□Nurse/Operations Manager

・Shinya Mori
Working at a critical care center that accepts pediatric emergencies, she learns about triage, the importance of pediatric emergencies, and family nursing while facing the weight of life. Completed BLS and ICLS. Afterwards, in the palliative care ward, I felt a strong sense of the preciousness of life and provided thorough nursing care. Currently, as the Kids Doctor Operations Manager, I work closely with the staff to provide them with safe and better medical care.

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■About receiving medicine
If the doctor deems it necessary through online consultation, he or she will issue a prescription. Your prescription will be faxed to the pharmacy you specify in the app, so you can pick up your medication at the pharmacy at a time that is convenient for you, such as when you are taking care of your child or when you get home from work.
You can add frequently used pharmacies to your favorites, and the next time you use the service, you can smoothly arrange for medicine.

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■About fees

(Online medical treatment)
・Health insurance and child medical expenses subsidy are applicable. There are no usage fees other than the consultation fee.
・If you live in some areas, you will need to complete the refund procedure for child medical expenses subsidy.
・Payment is by credit card only (bank transfer and barcode payments are not accepted).
*Please check within the app for areas where refund procedures for child medical expenses subsidy are not required.
*Medicine costs, transportation costs to the pharmacy, etc. are required separately.

(Chat health consultation)
・Chat health consultation is free
・There is a limit of 3 times in 3 months (1 usage limit will be granted again one month after use)

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■Flow of using online medical treatment
(1) Make online medical reservations using the app
Please answer the questionnaire and wait for the operator to contact you.
While you are waiting, please keep your smartphone within the range where you will notice notifications and stay calm.
(2) Get a medical examination
When it is your turn to see a doctor, you will be notified by an app notification. Consult your doctor via video call.
(3) If a prescription has been issued, pick up the medicine at the pharmacy.
If the doctor deems it necessary during the examination, he or she will issue a prescription. Please specify a pharmacy on the app that is easy to pick up your medication and receive your medication.

■Flow of using chat health consultation
(1) Reservation via app
Please answer the questionnaire and wait for the operator to contact you. While you are waiting, please keep your smartphone within the range where you will notice notifications and remain calm.
(2) Consult with a nurse via chat
A nurse will contact you via chat based on your medical history, so please contact us.

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■Frequently asked questions
If you have any questions, please see below.
https://service.kids-doctor.jp/faq

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■Contact us
If you have any problems or problems with the app, please contact us using the "Contact Us/Error Report" within the app. If you cannot start the app, please contact us at the email address below.
info@kids-doctor.jp

Get online consultations and prescriptions from your doctor at home, even at night and on holidays. You can also ask nurses for health advice through chat. Compatible with health insurance and children's medical expenses subsidy, fees other than consultation fees are free. Providing medical care that helps raise children

キッズドクター：子供・子育てに寄りそうオンライン診療アプリ

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